Returns & Exchanges
Your satisfaction with myDolci is our top priority.
Returns
We offer a 14-day return policy. You may request a return within 14 calendar days from the day you receive your order.
To be eligible for a return, the jewelry must be unused, unworn, and in its original packaging.
To start a return, please email us at info@mydolci.com with:
- your order number or proof of purchase
- a photo of the item
Once your request is approved, we will send you a return shipping label along with instructions on how to prepare your parcel. Our delivery company will collect the package within 3 business days after you receive the label.
Please note: returns sent back without prior authorization may not be accepted.
Product Warranty, Defects and Responsibility
myDolci stands behind the quality and craftsmanship of its jewelry. Please inspect your order upon receipt and contact us at info@mydolci.com as soon as possible — and no later than 48 hours after delivery — if an item arrives defective or damaged, or if you receive the wrong product. Claims made after the 48-hour window may not be accepted.
If an item presents a manufacturing defect, please contact us with your order number, proof of purchase and photographs of the item. After inspection, if a manufacturing defect is confirmed, myDolci will provide an appropriate remedy, which may include repair, replacement or refund, as applicable and in accordance with Israeli law.
Product warranty does not cover normal wear and tear, accidental damage, loss, damage caused by pulling or impact, improper use or storage, unauthorized alterations or repairs, failure to follow our care and safety instructions, or continued use of an item after it has become damaged.
Children must be supervised by a responsible adult while wearing our jewelry. Parents or guardians are responsible for selecting the appropriate product and size, regularly inspecting the jewelry and discontinuing use immediately if it becomes damaged or if any component becomes loose.
To the fullest extent permitted by applicable law, myDolci shall not be responsible for injury, loss or damage resulting from misuse, inappropriate sizing, failure to follow safety instructions, use of a damaged product or use contrary to its intended purpose. Nothing in this policy excludes or limits any liability or consumer right that cannot legally be excluded under applicable Israeli law.
Exceptions / Non-returnable Items
Customized or engraved items cannot be returned unless they arrived defective or damaged.
Exchanges
If you wish to exchange an item, please email us at info@mydolci.com with details of both the item you purchased and the item you would like instead. We will guide you through the exchange process.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@mydolci.com.
Cancellation Fees
A 5% cancellation fee applies to cancellations and returns.
Cancellations are handled in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010, and the Consumer Protection Law, 1981.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or you received the wrong product. In such cases, myDolci covers the return shipping costs.